Customer Experience
Customer Experience (CX) is the perception of your relationship with T-Rex throughout the delivery process and how easy it is to use what we’ve delivered. Did the service provider understand *what* I needed and *how* I needed to operate? Did they make my job easier by being dependable, consistent, and responsive? Were they a reliable partner who always came with solutions, yet were willing to look at alternatives? From first contact to contract close, we focus on customer-centric processes and communication as we strive for ideal experience and outcomes.
CAPABILITIES, SERVICES, AND TOOLS
- User Experience
- Communications
- Product Management
- Program Management
- Scrum Master
- Change Management
- Quality Management
- Knowledge Management
- Metrics Management
- Incident & Ticket Management
- ITIL/ITSM Service Processes
- Training
- Intelligence Analysis
CASE IN POINT
Department of Defense, Defense Health Agency
To ensure the success of the mission of DOD healthcare for our military, T-Rex supports the Defense Health Agency (DHA) in the deployment of their mission critical system for managing healthcare for the DOD – Defense Healthcare Management System (DHMS). DHMS is transforming the delivery of health care and advanced data sharing through a modernized Electronic Health Record (EHR) system for service members, veterans, and their families. We support DHA Workforce 3.0, a managed solution that leverages innovative processes, methods, and best-in-class methodologies from the private sector to enable the entire DHMS workforce to deliver world-class technology.
OUR CERTIFICATES AND AWARDS
